Return & Refund Policy
Last updated: December 2024
1. Return Policy Overview
At Lazla, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 14 days of delivery for a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, items must:
- Be returned within 14 days of delivery
- Be unused, unworn, and unwashed
- Have all original tags attached
- Be in original packaging
- Include the original receipt or proof of purchase
3. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized items
- Items marked as final sale
- Intimate apparel and undergarments
- Items that have been altered or tailored
- Items damaged due to customer misuse
- Items without original tags or packaging
4. How to Return an Item
To initiate a return:
- returnsPage.howToReturnStep1
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- returnsPage.shippingItem1
- returnsPage.shippingItem2
- returnsPage.shippingItem3
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- returnsPage.refundItem1
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- returnsPage.refundItem3
- returnsPage.refundItem4
7. Exchanges
If you would like to exchange an item for a different size or color:
- Contact us within 14 days of delivery
- Exchanges are subject to availability
- Price differences may apply for exchanges to different items
- The exchanged item will be delivered within 3-5 business days
8. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We will arrange free pickup and replacement
- Full refund will be provided if replacement is not available
9. Contact Us
For return or refund inquiries, please contact us at:
Email: returns@lazla.qa
Phone: +974 XXXX XXXX
Working Hours: Sunday - Thursday, 9:00 AM - 6:00 PM